Política de reembolso
RETURNS
How to request a return ?
You have up to 14 business days after receiving your order to submit your return request. we will assess the request (based on return eligibility).
PREPARE YOUR RETURN PARCEL
Include all original packaging and materials. Our carrier will pick up your package at a date and time that suit you directly to the address mentioned when you return by mail.
RECEIVE YOUR REFUND
Once your item is received, please allow 5 business days for processing and review. Once approved, you will receive an email confirmation. The refund will be validated after receipt and verification of the jewel. Your refund will then take place within 7 days. Any damaged jewel can not be the subject of a refund. To recall any personalized jewel (engraving) can not be the subject of a refund or an exchange. A request for engraving can be made after the purchase.
Return for exchange
At JustLise, we are committed to you loving your order. In order to exchange the jewel you purchase, we will have to refund your first order. Indeed, each jewel have a unique engraving number, therefore we are obliged to re-edit an invoice and thus make a new payment.
Frequently asked questions
I RECEIVED MY PACKAGE BUT IT WAS DAMAGED WHEN IT ARRIVED. WHAT SHOULD I DO ?
If you believe that your package was damaged during delivery by our secure carrier, please indicate this on the delivery note before signing it.
To return an order, please contact us the following email address: sales@justlise.com or via the “Contact us” on the JustLise website last page..
I WANT TO SEND A GIFT TO SOMEONE DIRECTLY. IF THE RECIPIENT DOESN’T LIKE IT, CAN THE ITEM BE EXCHANGED ?
If the JustLise jewelry isn't right for the recipient, please retrieve the package and return it to us (within at most 14 days following receipt) so that you can place a new order. To exercise your right of withdrawal, please contact our Customer Service department using the following email address: sales@justlise.com or via the “Contact us JustLise last page.